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Refund Policy

Returns: 
We will give you a full refund on your first pair if you do not like our product. And for the pair you've tried on, no need to send it back, you can keep it! Highlight ONLY THE FIRST PAIR.

**Any changes to your order need to be made within 24 hours of placing the order, in another case after we have shipped your items, we cannot make any change for you.

If you have order multi-pairs please try 1 pair before opening the remaining pairs. If you find the first pair doesn't fit, or you don't like it and you'd like to return the rest unused pairs to get your full refund, please contact us at admin@theperfectunderwear.com
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

and return the product(s) must arrive at our office within 31 days of completing refund request. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 31 days after you send the item back at our office

To complete your return, please email a receipt or proof of purchase to admin@theperfectunderwear.com

and send the return product(s) to 

Akenz (Thailand) Co., Ltd.
416/5 Soi Sukhumvit 55 (Thonglor 14),
Klong Tan Nua, Wattana, Bangkok 10110
+66 946621429

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit applied to your credit card or a refund issued via your original method of payment.

Please note that we will not refund any shipping costs. In order to make sure to get your refund, please use a carrier that provides a tracking number. Any underwear damaged as a result of external factors, e.g. due to bad handling by the customer, is not covered by this return policy. We reserve the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at: admin@theperfectunderwear.com

Sale items (if applicable):
*Only regular priced items may be refunded, unfortunately sale/special promotion items cannot be refunded.

Acceptable case for sale/special promotion items can be refunded if:
- the delay shipment caused by the company: the Sender have not send tracking number to User within 14 days or the item/s or user in back order and the User confirm to have a full refund rather than wait for the item/s,

In other hand if the User confirmed to wait for their item/s cannot be refund anymore.

Replacement for the defective or damaged or wrong size item/s:
We only replace item/s if they are defective or damaged or wrong size caused by the company. If you need to exchange it for the same item/s, please send us a pictures of the defective or damaged underwear as a proof to email admin@theperfectunderwear.com 
Once we received your email we will contact you back for the replacements.

Exchanges (if applicable) In case of the size you have order does not fit for you:

We will send you a different size (Cannot exchange for a different color) and for the pair you've tried on, no need to send those back, you can keep it as a first pair policy but we cannot make a full refund for you.

If you purchase a multi-pack, please just try 1 pair before opening the remaining pairs. If you find the first pair doesn't fit, and you would like to exchange the rest, please contact us at admin@theperfectunderwear.com 

After you receive the email confirm to exchange from admin@theperfectunderwear.com you need to send those unused item/s to: 

Akenz (Thailand) Co., Ltd.
416/5 Soi Sukhumvit 55 (Thonglor 14), 
Klong Tan Nua, Wattana, Bangkok 10110
+66 946621429


Once your exchange item/s is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, your exchange will be processed.

NOTE: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Exchanges (if applicable)  In case of you have received the wrong colour

We will send the right colour to you but the wrong colors you have received should not be used. In another case you have worn them we cannot make an exchange for you. Because once you have used the wrong pairs we have sent you. It means you except the wrong colours and we cannot make any change for you. As soon as you received the wrong colors, please contact us at admin@theperfectunderwear.com and we will provide you the address to send those unused item/s back so we can send you out replacements.

 

Shipping 
To return your product, you should mail your product to:

Akenz (Thailand) Co., Ltd.
416/5 Soi Sukhumvit 55 (Thonglor 14), 
Klong Tan Nua, Wattana, Bangkok 10110
+66 946621429

NOTE: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not refund for item/s successful delivered if: 

If your tracking number shown that your item have arrived and it successful delivered/ if you did not received that item, you have to contact your local carrier that respond in your area. We cannot go there and solve this problem for you.

You are the one who in charge of your item that been successful delivered. We can help you to get the phone number/etc that you might need us to provide.
We only refund for the items that lost during transits and caused by our local carrier. If your local carrier provide any evidence that they lost or you do not receive it, we will send you replacement but we cannot make a refund for you.

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