"You will never look for new underwear again" BUY 3 GET 1 FREE - Until the end of March 2021

SHIPPING POLICY



International

Standard  $9.95USD (4-6 weeks) 

Express.   $12.95USD (3-5 business days)  

*** Free standard shipping for orders from 3-up ***


Thailand

Flash shipment $2 USD

Bangkok (1-2 days)

Other city (3-5 days) 


We look forward to shipping your order. The type of shipping services available will show when paying for your order at checkout. 


Important: Please be aware that additional taxes and duties may apply to your order when it arrives into the country of destination.


Our team is here to answer any questions. Check out our FAQs or send an email to admin@theperfectunderwear.com


Please note: we apologize that due to the COVID-19 services to some destinations have been disrupted or suspended at this time. We are not able to guarantee shipping times.


Order Processing Times


The Order Processing Times is the estimated time between the date an order was placed and when it will leave our warehouse. Our warehouse starts processing your order as soon as received Monday to Friday (we do not currently ship on weekends).


Please allow at least 2 business days for the handling of your order prior to shipping.


All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.


Taxes & Duties


The prices on our website do not include taxes, duties or shipping.

The Perfect Underwear does not cover duties or taxes. Your country’s customs office may charge you import duties and taxes. The fees incurred for customs clearance are the sole responsibility of the recipient of the parcel and will be charged upon arrival. The Perfect Underwear has no control over these charges.


For more information on customs, duties, taxes and other import charges, please contact your local customs office.


Order Tracking Information


Once an order has shipped, you will receive an email and for express shipment you will receive it with a tracking number. You can use the link to track your parcel’s progress at the FedEx website. For the standard shipment is no tracking number. You may contact us if your parcel takes more than 6 weeks and not deliver at admin@theperfectunderwear.com


Damaged/Refused Shipments


In the unlikely event that your goods arrive in a damaged condition, please accept the delivery and contact admin@theperfectunderwear.com so we can create a solution.


If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties and taxes.



Redirecting an Order/Address Updates


We are not able to redirect orders or make address updates once the order has dispatched. Please make sure that the shipping address is correct before submitting your order.


If customer being away from home or neglecting the delivery, if the carrier have tried to deliver it multiple times over one weeks and if your item have been returned to us, customer will be responsible for the cost of second time shipment.


Deliver Successfully but you do not receive your parcel


If package status have arrive at your address but you have not received the package please contact your post office that responds in your area, in this case our shop cannot contact them for you. 

NEED ASSISTANCE?

 

       Monday - Friday, 

       09:30 to 17:00 (GMT+7)

       Saturday & Sunday, 

       Closed



We look forward to answering your questions. For the purpose of contacting you back and to better understand what you are looking for, we require that you provide us with your name, email, order number (if this is related to an order) and some details about your request. We will only use this information to contact you back and fulfill your request as best as we can. To learn how we use and protect your personal information


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