Refund Policy

We will give you a full refund on your first pair (Only First order) if you do not like our product. And for the pair you've tried on, no need to send it back, you can keep it!

1. Changes size or color:
Any changes to your order need to be made before your item(s) will be shipped.
(International shipment; parcel pickups every Tuesday and Friday, except a public holidays and Express shipping) To make change in your order please contact admin@theperfectunderwear.com or message us on our Facebook page.
In another case if you contact us after we have shipped your item(s), we cannot make any change for you and you are not able to request a refund in any circumstances.

2. Return & Refund:

You can requests a refunds (if):
a. You do not like the first pair you have purchased in your first order.
We will give you a full refund on your first pair (Only First order) if you do not like our product. And for the pair you've tried on, no need to send it back, you can keep it!

b. You do not like the first pair but you have purchase multi pairs in the first order.
If you have order multi-pairs please try 1 pair before opening the remaining pairs. If you find the first pair doesn't fit, or you don't like it and you'd like to return the rest unused pairs to get your full refund, please contact us at admin@theperfectunderwear.com
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

and return the product(s) must arrive at our office within 90 days of completing refund request.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 31 days after you send the item back at our office

To complete your return, please email a receipt or proof of purchase to admin@theperfectunderwear.com

and send the return item(s) to
Akenz (Thailand) Co., Ltd.
416/5 Soi Sukhumvit 55 (Thonglor 14),
Klong Tan Nua, Wattana, Bangkok 10110
+66 946621429

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit applied to your credit card or a refund issued via your original method of payment.

Please note that we will not refund any shipping fees. In order to make sure to get your refund, please use a carrier that provides a tracking number. Any underwear damaged as a result of external factors, e.g. due to bad handling by the customer, is not covered by this return policy. We reserve the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.

***You will be responsible for paying for your own shipping costs for returning the unused item(s)
NOTE: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

c. You have change your mind within 24 hours of placing order.
You can have a full refund if you have change your mind within 24 hours after placing your order. Please contact us at admin@theperfectunderwear.com
In another case if you contact us after 24 hours from the time you have purchased. You are not able to request a refund in any circumstances.
NOTE: Payment method fees are non-refundable.

d. Our system error, you do not receive an order confirmation within 7 days.
Sometimes there are some bugs or an error system happened. In this case if you do not receive any confirmation email of your order within 7 days.
You may request a full refund for your order.

e. Item(s) in the regular-priced,
If you purchased a regular-priced, you may request a refund if the item(s) are: defective or you have ordered the wrong size or wrong color. Unfortunately, sale/special promotion items cannot be refunded.

If you'd like to return the unused pairs to get your refund, please contact us at admin@theperfectunderwear.com
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

and return the product(s) must arrive at our office within 90 days of completing refund request.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error, or any item that is returned more than 31 days after you send the item back at our office

To complete your return, please email a receipt or proof of purchase to admin@theperfectunderwear.com

and send the returned item(s) to
Akenz (Thailand) Co., Ltd.
416/5 Soi Sukhumvit 55 (Thonglor 14),
Klong Tan Nua, Wattana, Bangkok 10110
+66 946621429

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit applied to your credit card or a refund issued via your original method of payment.

Please note that we will not refund any shipping fees. In order to make sure to get your refund, please use a carrier that provides a tracking number. Any underwear damaged as a result of external factors, e.g. due to bad handling by the customer, is not covered by this return policy. We reserve the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.
NOTE:
*You will be responsible for paying for your own shipping costs for returning the unused item(s)
*Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*Payment gateway fees are nonrefundable

f. You receive the wrong size/color by company mistake different from your order confirmation.
You may request a full refund in case of the company send the wrong item(s) unlike the confirmation order email you have received after placing your order.
Please contact us at admin@theperfetunderwear.com within 90 days of purchasing, in other case we cannot offer a refund for you.
NOTE: You do not need to returning those wrong item(s) back to us.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@theperfectunderwear.com

3. Unable to refund in any circumstances(if):
a. Your purchase in sale/special promotion items cannot be refunded. Accept your item(s) have been lost proof by our carrier. You can request a replacement for your order (available only standard shipping with registration and express shipping)

b. Customer give a wrong information/address.
In case of you have provided the wrong shipping address/ or you have moved, if you contact us to change your address before your item(s) have shipped we can change the shipping information for you. Unfortunately, once the package has been shipped we cannot change the address for you and we cannot offer you a refund of your order.
"as a seller we can only ship your item(s) to the address that you have provided us"

c. Customers refuse a shipment due to the local taxes/duties not being paid.
Every country has its own deminimis value and purchases may be assessed for local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may impose additional brokerage fees or other surcharges that are part of the customs and tax process.
Customers are responsible for the payment of all fees, taxes, and duties related to the shipment(s) to destinations. If you refuse a shipment due to the local taxes/duties we cannot offer you any refund of your order.

d.For Standard shipping (non-registration) If a shipment is lost, abandoned, we will not issue you a refund for your order, we suggest you to select the Standard shipping with registration instead to be sure that your item will be saved and can be tracking.

e. For Standard shipping (Registration) The parcel is during transits if still not over 90 days after departure from the origin. The customer cannot request a refund. If 90 days after departure from the origin and you still do not receive your item(s) please contact us at admin@theperfectunderwear.com to investigate in case your package has been lost during transits.
NOTE: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Replacement for the defective or damaged or wrong size item/s:
We only replace item/s if they are defective or damaged or wrong size caused by the company. If you need to exchange it for the same item/s, please send us a picture of the defective or damaged underwear as a proof to email admin@theperfectunderwear.com
Once we received your email we will contact you back for the replacements.

5. Exchanges (if applicable) In case of the size you have ordered does not fit for you:

*Important:
1) If your exchange item(s) purchase in the regular price, you will be responsible for paying for your own shipping costs for the returning item(s). For the additional freight of the exchange item(s) that will send to you, you do not need to pay for an extra freight for the standard shipping (non-registration).
Accept if you would like:
a) Standard shipping (register)
b) Express shipping
See more information on Shipping policy

2) If your exchange item(s) purchase in the sales/promotion price, you will be responsible for paying for your own shipping costs for returning the unused item(s), and also you will be responsible for paying for the additional freight of the exchange item(s) that will send to you.
You may choose between:
a) Standard shipping (register)
b) Express shipping
See more information on Shipping policy

If you purchase a multi-pack, please just try 1 pair before opening the remaining pairs. If you find the first pair doesn't fit, and you would like to exchange the rest, please contact us at admin@theperfectunderwear.com

We will send you a different size (Cannot exchange for a different color) and for the pair, you've tried on, no need to send those back.

After you receive the email confirmation to exchange from admin@theperfectunderwear.com you need to send those unused item/s to:

Akenz (Thailand) Co., Ltd.
416/5 Soi Sukhumvit 55 (Thonglor 14),
Klong Tan Nua, Wattana, Bangkok 10110
+66 946621429

Once your exchange has been sent, please send the proof of shipment and tracking number to admin@theperfectunderwear.com, we will send you an email notification to confirm your exchange order and process the shipment.
*NOTE: The exchange order will ship to you once you have complete your additional freight fees and the returned item(s) have been sent with the proof of shipment and tracking number.

6. We do not refund for item/s successful delivered if:
If your tracking number showed that your item have arrived and it successfully delivered. We cannot issue a refund for you.

If you did not receive the item(s), you have to contact your local post that responds in your area Ex. Australia: Australia Post, UK: Royal Mail, USA: USPS, etc. and give them the tracking number that we provided (Only Standard shipping with registration).
Please note that you are the one who in charge of your item(s) that been successfully delivered. We can help you to get the phone number/etc that you might need us to provide.
In other cases, if your local carrier provides any evidence that the item(s) have been lost or the proof that you do not receive it, we will send you a replacement but we cannot make a refund for you.