Frequently Asked
Shipping
Do you ship overseas?
Yes, we ship all over the world. And it's FREE shipping on all orders.
How long will it take to get my order?
It depends on where you are. Overseas deliveries can take anywhere from 3-4 weeks.
When do you ship my order?
DHL will pickup parcels every Tuesday and Friday. Orders placed during Fridays after 3:00 pm - weekends-Mondays are shipped on Tuesday and Orders placed during Tuesday after 3:00 pm Bangkok Time zone (GMT+7) will ship on Friday.
Can I track my order?
Yes, you can track your order by visiting this page: https://ecommerceportal.dhl.com/track/ or click on the link in the tracking confirmation email you will receive.
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
What is your return policy?
We offer a 100-day return policy. Please note that we do not refund or exchange used underwear, we are sure you understand why.
Payments
Which payment options do I have?
We have made it easy and safe for you to shop, and you can pay with most of the major cards or by using PayPal.
Can I cancel an order?
If you want to cancel an order, please contact customer service immediately, the fastest way to cancel your order is Facebook messenger. If you parcel have already ship, we cannot cancel or make any change for you.
Products
Do your products shrink in size?
To our knowledge, our underwear do not shrink.
When will you release underwear for women?
Women's underwear is currently on the drawing board, and we hope to have a release date soon.
Shipping
Do you ship overseas?
Yes, we ship all over the world. And it's for free.
How long will it take to get my order?
It depends on where you are. Overseas deliveries can take anywhere from 7-14 days.
When do you ship my order?
Within 24 hours on business days. Orders placed during weekends are shipped Monday morning.
Can I track my order?
Yes, you can track your order by visiting this page: https://track.thailandpost.co.th/
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
What is your return policy?
We offer a 100-day return policy.
Payments
Which payment options do I have?
We have made it easy and safe for you to shop, and you can pay with most of the major cards.
Can I cancel an order?
If you want to cancel an order, please contact customer service immediately.
Products
Do your products shrink in size?
To our knowledge, our underwear do not shrink.
When will you release clothing for women?
Women's underwear is currently on the drawing board, and we hope to have a release date soon.