Frequently Asked
Order Information
What can I do if I add a wrong address information?
Please contact us immediately within 24 hours after your purchase by Facebook messenger or email us at admin@theperfectunderwear.com
Unfortunately, if your order have already shipped, please understand that as a seller, we can only ship to the address that is provided to our system.
You may want to reach out to the carrier regarding your shipping address to see if they can assist you. If you are unable to get the package from the address, we are happy to recreate your order.
What can I do if I have ordered a wrong size/colour?
Please contact us immediately within 24 hours after your purchase by Facebook messenger or email us at admin@theperfectunderwear.com
Unfortunately, if your order have already ship, please understand that as a seller, we can only ship the item(s) that is provided to our system.
Shipping
Where is the underwear ship from?
Every order ship from Bangkok, Thailand.
Do you ship overseas?
Yes, we ship all over the world such as USA, UK, Australia, Cannada, Sweden, Denmark, and Asia within 3-5 business days. Only some remote areas that will take longer time to delivered.
How long will it take to get my order?
Normally Overseas deliveries take anywhere from 3-5 Business days by our express shipping and you only paid 9.95 USD! ;)
Please allow 1-2 business days for the handling of your order prior to shipping.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
When do you ship my order?
The 'Order Processing Time' is the estimated time between the date an order was placed and when it will leave our warehouse. Our warehouse starts processing your order as soon as received on Mondays to Fridays (we do not currently ship on weekends).
Please allow 1-2 business days for the handling of your order prior to shipping.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Can I track my order?
You will receive an email of your tracking number and link to follow up after your order have been shipped from our warehouse.
Payments
Which payment options do I have?
We have made it easy and safe for you to shop, and you can pay with most of the major cards or by using PayPal.
*We suggest you to pay by Paypal which it is a very easy way and super convenient and you *do not need to have an account.
Where can I apply a discount code?
Shopping by phone device, the discount code box is small. You might not have seen it. It is a green button 'Got a discount code' On the left before information fill up box. Please follow this step.
Why the discount code is not working?
Please read the condition of the discount code promotion carefully, the discount code need to match with the condition.
Can I cancel my order?
You may contact customer service immediately at admin@theperfectunderwear.com, or within 24 hours after your purchase. If you parcel have already ship, we cannot cancel or make any change for you. The fastest way to cancel your order is Facebook messenger. You can click the button 'Message Us' on the right bottom corner of our website.
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at admin@theperfectunderwear.com and we’ll take you through the process or read more about our return policy.
What is your return policy?
We offer a 100-day return policy. Please note that we do not refund or exchange used underwear, we are sure you understand why.
Products
Where is the underwear made from?
Our underwear made in China. The same manufacturing where many high-end underwear brands are made. We can guarantee with our premium fabric and design of our underwear.
Do your products shrink in size?
To our knowledge, our underwear do not shrink.
When will you release clothing for women?
Women's underwear is currently on the drawing board, and we hope to have a release date soon.
Why is the waistband roll over?
The Perfect Underwear waistband is a softer, thinner, and comfortable than others. If you pursue very high resilience, the quality and hand feel will be completed differently. That is why we developed the new waistband for reference. Then you are able to know what you want if you have something to compare it to.